• Customer Comments

    To All at the Cat Hotel Just to say thank you for looking after us while our Mum and Dad were away. Also a big thank you from them as well. Scan_20150702-(2)
    Waffles and Theo -
  • FAQs

    Please find below some of our frequently asked questions. If you have a question that is not on the list, please contact us on 01273 857539 or 07711 244735

    What Vaccinations does my cat require?

    Your cat must be fully vaccinated before their stay at Poynings Cat Boarding Hotel. We will require your cats vaccination certificate to be brought with them and remain with us for the duration of their stay.

    When should I worm/deflea my cat?

    Cats should be treated for worms and fleas 2 days before their stay with us, this will ensure they are covered for the duration of their stay.

    If cats are found to have fleas  or worms they will be treated and the cost added on to your bill.

    These requirements are to protect all our guests.

    What happens if my cat is unwell whilst staying at the cattery?

    If your cat does get sick while staying with us, we will try our hardest to contact you. We will contact your vet for advice immediately and if necessary take your cat either to your vet if nearby or to our local vet. Any vet charges will be added to your final bill.

    My cat needs medication, will you administer it?

    We will administer all medication, please advise us when booking of your cats needs. Please supply all medication in clearly labelled containers with your cats name, the dosage and times required written on.

    What will my cat be fed?

    All types of food are provided and individual likes and dislikes can be catered for. We use well-known high quality products such as Whiskas, Felix, Science Plan and Iams.

    Meals are regular – adult cats are fed twice a day, with kittens and older cats according to their individual requirements. All ages of cats are catered for.

    Fresh Water is always available.

    If you have special Requirements, please fill in the appropriate box on the booking form, which you will receive when your booking dates have been confirmed.

    What do I need to bring for my cats stay?

    We provide food, cat litter, toys and scratching posts. If you feel your cat would feel more settled with its favourite brand of food or toy, you are of course welcome to bring these with you.